About KSU Services Status Page

The Kennesaw State University Services Status page provides real-time updates on the operational status and maintenance of essential KSU services, including Information Technology and Utilities and Engineering.

Use the link below to sign up for text or email updates.

EMS transition to KSU Reservations Portal, Monday, 04/28/2025, 8:00 a.m. through Monday, 05/19/2025, 8:00 a.m.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 2025 - 08:00 EDT
Scheduled - KSU Reservations Portal, a new academic and event scheduling system, will replace the current system, EMS.

In preparation for this transition, EMS will not be accessible beginning at 8 a.m. on Monday, April 28, and no new event requests can be submitted until the portal reopens for campus reservations on Monday, May 19.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

To request changes to your events or meetings during this time, please contact events@kennesaw.edu or call 470-578-6252.
Apr 28, 2025 08:00 - May 19, 2025 08:00 EDT
Boiler Plant Project for 560 Burruss Building
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 26, 2025 - 17:13 EDT
Update - There is work that will be done this Saturday, 4/19 that will involve a large crane. Work is scheduled for 7:00 AM-3:00 PM. Both the 3rd and 4th floors will be primarily impacted by the project along with the loading dock areas for Burruss Building and the Commons. It is essential that those areas remain unoccupied during this timeframe. No utilities will be affected.
Apr 17, 2025 - 07:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 07, 2025 - 10:00 EDT
Scheduled - Boiler Plant Project begins today, Monday, April 7 and will be completed by mid-July. This will involve demolition of the existing boiler system, construction to the surrounding area on the roof, and installation of new equipment. The heating component of the HVAC system will be non-operational starting today and will remain so throughout the month of April. The HVAC air conditioning system and the hot water heating system in the building will remain unaffected.
Apr 7, 2025 10:00 - Jul 10, 2025 10:00 EDT
Elevator #2 Outage in West Deck (P60) on Marietta Campus
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 2025 - 17:05 EDT
Scheduled - Our team is still continuing to address the elevator outage at the West Deck on the Marietta Campus (aka P60 Deck). We are in the process of obtaining the necessary parts to conduct repairs. Updates on our progress will be provided as the repairs continue.
Impact: Elevator #2 is currently out of order. The other elevator in the parking deck is in service.
Apr 26, 2025 17:06 - May 24, 2025 17:06 EDT
vpn.kennesaw.edu Service Issues - Tuesday, 03/25/2025
Investigating - Some users are currently reporting service issues with accessing vpn.kennesaw.edu website.

The Global Protect VPN can still downloaded by navigating to https://vpn.kennesaw.edu/global-protect/getsoftwarepage.esp.

UITS is currently investigating these issues and working quickly to fix it.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Mar 25, 2025 - 16:16 EDT
Uptime over the past 90 days. View historical uptime.
Academic & Research Services ? Operational
90 days ago
99.59 % uptime
Today
IT/AV Checkout ? Operational
D2L Brightspace ? Operational
eCore ? Operational
High Performance Computing ? Operational
iThenticate ? Operational
Kaltura MediaSpace ? Operational
Moodle ? Operational
OwlTrain / Percipio ? Operational
Qualtrics ? Operational
Respondus ? Operational
Turnitin ? Operational
Virtual Owl ? Operational
VoiceThread ? Operational
CCSE Student Virtual Desktops Operational
90 days ago
99.59 % uptime
Today
Accounts & Identity Management ? Operational
NetID Services ? Operational
Multifactor Authentication - Duo ? Operational
Authentication Services Operational
Business Operations ? Partial Outage
Agiloft ? Operational
AiM Facilities Management ? Operational
apps.kennesaw.edu ? Operational
Campus Directory ? Operational
Concur ? Operational
DocuSign ? Operational
Door Access - KissFlow ? Operational
ePro / Peoplesoft ? Operational
ETQ Reliance ? Operational
Event Management System (EMS) ? Under Maintenance
Faculty Information System (FIS) ? Operational
Financial Edge ? Operational
Formstack ? Operational
GeorgiaFIRST Marketplace ? Operational
Grubhub Operational
Handshake - Student Hiring ? Operational
KCash Manager ? Operational
KSU Connect ? Operational
KSU Facilities Portal Operational
KSU Mall (Marketplace) ? Partial Outage
LiquidFiles (Send-A-File) Operational
Meal Plans ? Operational
Mobile Talon Card ? Operational
OmniUpdate ? Operational
OneUSG Connect ? Operational
Online Giving Website ? Operational
Owl Pay ? Operational
Parking Portal ? Operational
Point of Sale Systems ? Operational
Raiser's Edge ? Operational
Salesforce/TargetX Operational
SAS Reports ? Operational
ServiceNow ? Operational
Steppingblocks ? Operational
Student Recreation Center Portal ? Operational
Time Clocks Operational
Titanium Operational
WebCheckout Operational
Communications ? Operational
Campus Telephone System ? Operational
KSU Websites ? Operational
Microsoft 365 / Campus Email ? Operational
Microsoft Teams ? Operational
Network - Kennesaw ? Operational
Network - Marietta ? Operational
OwlTV ? Operational
PeachNet Network ? Operational
Student Housing Network (MyResNet) Operational
WiFi - Eduroam ? Operational
WiFi - Kennesaw ? Operational
WiFi - Marietta ? Operational
University Event Calendar - Localist ? Operational
Zoom Meetings Operational
Productivity Services ? Degraded Performance
Adobe Creative Cloud ? Operational
Copy Print ? Operational
Scanning ? Operational
Global Protect VPN ? Degraded Performance
Shared Network Drives ? Operational
Student Records ? Operational
Banner Admin Pages Operational
Banner / Owl Express ? Operational
CampusLogic ? Operational
DataTransfer ? Operational
Decisions ? Operational
DegreeWorks ? Operational
ePay / Student Accounts ? Operational
Housing Portal - StarRez ? Operational
iStart/Sunapsis Operational
Navigate EAB ? Operational
OnBase ? Operational
OwlLife ? Operational
Scholarship Portal ? Operational
Symplicity ? Operational
Watermark ? Operational
Utilities & Engineering Services Kennesaw Under Maintenance
HVAC(Heating, Ventilation, and Air Conditioning) Systems Under Maintenance
Campus Water System Operational
Campus Electrical System Operational
Campus Roads and Parking Lots Operational
Campus Gas System Operational
Utilities & Engineering Services Marietta Operational
HVAC(Heating, Ventilation, and Air Conditioning) Systems Operational
Campus Water System Operational
Campus Electrical System Operational
Campus Roads and Parking Lots Operational
Campus Gas System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Kaltura Mediaspace Upgrade, Friday, 05/09/2025, 8:00 a.m. through Friday, 05/09/2025, 4:00 p.m. May 9, 2025 08:00-16:00 EDT

Kaltura Mediaspace will be updated beginning Friday, 05/09/2025, 8:00 a.m. and extending through Friday, 05/09/2025, 4:00 p.m.

During this time, users should not experience any issues.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on Apr 24, 2025 - 11:34 EDT

Banner / Owl Express, Degree Works, SAS, and Ad Astra Planned Maintenance, Saturday, May 10, 8:00 a.m. through Saturday, May 10, 11:59 p.m. May 10, 2025 08:00-23:59 EDT

Banner / Owl Express, Degree Works, SAS, and Ad Astra will be unavailable for system maintenance beginning Saturday, May 10, 8:00 a.m. and extending through Saturday, May 10, 11:59 p.m.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Posted on Apr 24, 2025 - 12:19 EDT

Scheduled Maintenance on Ground Floor at 385 Sturgis Library May 12, 2025 07:00 - May 17, 2025 00:00 EDT

We have identified that water has surfaced through a small section of the wall near the Bentley Museum, located on the ground floor of the library. Currently, the affected area is cordoned off with plastic sheeting, and a dehumidifier has been placed to extract moisture from the environment. We are monitoring conditions in this area on a daily basis to ensure safety. During the week of May 12, technicians will systematically remove each brick from the wall to thoroughly assess the situation and determine the source of the water intrusion. The ongoing work in this area will generate significant noise. We will provide an update if there is a need to temporarily shut off the water supply.
Posted on Apr 17, 2025 - 08:17 EDT

KSU Connect Planned Maintenance, Monday, 05/12/2025, 6:00 p.m. through Monday, 05/12/2025, 8:00 p.m. May 12, 2025 18:00-20:00 EDT

KSU Connect will be unavailable for system maintenance beginning Monday, 05/12/2025, 6:00 p.m. and extending through Monday, 05/12/2025, 8:00 p.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on May 08, 2025 - 12:04 EDT

OnBase Planned Maintenance, Tuesday, 05/13/2025, 5:30 p.m. through Tuesday, 05/13/2025, 8:30 p.m. May 13, 2025 17:30-20:30 EDT

OnBase will be unavailable for system maintenance beginning Tuesday, 05/13/2025, 5:30 p.m. and extending through Tuesday, 05/13/2025, 8:30 p.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Posted on May 08, 2025 - 16:52 EDT

Decisions Planned Maintenance, Friday, 05/30/25, 11:00 p.m. through Sunday, 06/01/25, 11:00 p.m. May 30, 2025 23:00 - Jun 1, 2025 23:00 EDT

Decisions will be unavailable for system maintenance beginning Friday, 05/30/25, 11:00 p.m. and extending through Sunday, 06/01/25, 11:00 p.m.

During this time, Course Substitution, Grade Change, Grade Appeal, Door Access Requests and Reinstatement for Non-Payment will be unavailable.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Posted on May 01, 2025 - 13:52 EDT
May 9, 2025

No incidents reported today.

May 8, 2025
Mobile Talon Card Planned Maintenance, Thursday, 05/08/2025, 11:00 a.m. through Thursday, 05/08/2025, 3:00 p.m.
Completed - The scheduled maintenance has been completed.
May 8, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 11:00 EDT
Scheduled - During the Mobile Talon Card maintenance, customers will be unable to submit online photos for the campus card system beginning Thursday, 05/08/2025, 11:00 a.m. and extending through Thursday, 05/08/2025, 3:00 p.m.

Have questions? Call 470-578-8663 (T-ONE) or email talonone@kennesaw.edu

For technical concerns, please contact the KSU IT Service Desk. Call 470-578-6999 or email service@kennesaw.edu
May 5, 12:16 EDT
May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025
Elevator #1 Outage in the North Deck on Kennesaw Campus
Completed - The scheduled maintenance has been completed.
May 5, 12:29 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 12:24 EDT
Scheduled - Our team is currently addressing the elevator outage at the North Deck on the Kennesaw Campus. We are in the process of obtaining the necessary parts to conduct repairs. Updates on our progress will be provided as the repairs continue.
Impact: Only Elevator #1 is currently out of order.
May 2, 12:24 EDT
Campus Authentication Service Issues - Monday, 05/05/25
Resolved - This incident has been resolved.
May 5, 08:39 EDT
Update - We are continuing to investigate this issue.
May 5, 08:01 EDT
Investigating - Some users are currently reporting errors when attempting to log in to some services while on campus or while using the VPN. These services currently include KSU Mail, D2L, and ServiceNow.

UITS is currently investigating these issues and working quickly to fix it.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
May 5, 07:57 EDT
May 4, 2025

No incidents reported.

May 3, 2025
VoiceThread Planned Maintenance, Saturday, 05/03/2025, 8:00 a.m. through Saturday, 05/03/2025, 12:00 p.m.
Completed - The scheduled maintenance has been completed.
May 3, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 08:00 EDT
Scheduled - VoiceThread users may experience slowness during system maintenance beginning Saturday, 04/05/2025, 8:00 a.m. and extending through Saturday, 04/05/2025, 12:00 p.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
May 2, 08:47 EDT
May 2, 2025
Kennesaw Campus Network Planned Maintenance, Thursday, 05/01/2025, 11:00 P.M. through Friday, 05/02/2025, 12:00 A.M.
Completed - The scheduled maintenance has been completed.
May 2, 01:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 23:00 EDT
Scheduled - The Kennesaw Campus Network(Wired and Wireless) may experience degraded performance during system maintenance beginning Thursday, 05/01/2025, 11:00 P.M. and extending through Friday, 05/02/2025, 12:00 A.M.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
May 1, 18:51 EDT
Ricoh Copy/Print Service Planned Maintenance, Thursday, 05/01/2025, 11:00 p.m. through Friday, 05/02/2025, 1:00 a.m.
Completed - The scheduled maintenance has been completed.
May 2, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 23:01 EDT
Scheduled - Ricoh Copy/Print and Scanning services will be unavailable for system maintenance beginning Thursday, 05/01/2025, 11:00 p.m. and extending through Friday, 05/02/2025, 1:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
May 1, 12:03 EDT
May 1, 2025
Campus Internet Service Issues - Wednesday, 4/30/2025
Resolved - This incident has been resolved.
May 1, 13:53 EDT
Update - UITS is continuing to investigate this issue and working to quickly fix it. During this time, Kennesaw campus network speeds may be affected.
May 1, 08:24 EDT
Investigating - Some users are currently reporting intermittent service issues while using the campus network.

UITS is currently investigating these issues and working quickly to fix it.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Apr 30, 14:05 EDT
Pharos Printing Planned Maintenance, Thursday, 05/01/2025, 11:00 p.m. through Friday, 05/02/2025, 1:00 a.m.
Completed - The scheduled maintenance has been completed.
May 1, 12:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 11:00 EDT
Scheduled - Pharos Printing will be unavailable for system maintenance beginning Thursday, 05/01/2025, 11:00 p.m. and extending through Friday, 05/02/2025, 1:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Apr 24, 11:26 EDT
Elevator Outage - 402 Social Sciences Building on Kennesaw Campus
Completed - The scheduled maintenance has been completed. Elevator is now operational.
May 1, 11:01 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 30, 15:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 20:11 EDT
Scheduled - Our team is continuing to address the elevator outage inside the Social Sciences Building. We are in the process of obtaining the necessary parts to conduct repairs. Updates on our progress will be provided as the repairs continue.
Impact: Elevator #2 is currently out of order. Both #1 and #3 elevators are operational.
Apr 29, 20:11 EDT
Kennesaw Campus Network Planned Maintenance, Wednesday, 4/30/2025, 11:00 P.M. through Thursday, 4/31/2025, 12:00 A.M.
Completed - The scheduled maintenance has been completed.
May 1, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 23:30 EDT
Scheduled - The Kennesaw Campus Network(Wired and Wireless) may experience intermittent disruptions to connectivity during system maintenance beginning Wednesday, 4/30/2025, 11:00 P.M. and extending through Thursday, 4/31/2025, 12:00 A.M.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Apr 29, 20:01 EDT
Apr 30, 2025
Marietta Event Center Wi-Fi Issues - Wednesday, 4/30/2025
Resolved - This incident has been resolved.
Apr 30, 18:09 EDT
Investigating - The Marietta Event Center on the Marietta campus is currently experiencing issues with Wi-Fi.

We know the Wi-Fi connection is important to you, and UITS is working quickly to fix it.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Apr 30, 14:29 EDT
Elevator #4 Outage in Central Deck on the Kennesaw Campus
Completed - The scheduled maintenance has been completed.
Apr 30, 15:06 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 17:10 EDT
Scheduled - Our team is continuing to address the elevator outage at the Central Deck on the Kennesaw Campus. We are in the process of obtaining the necessary parts to conduct repairs. Updates on our progress will be provided as the repairs continue.
Impact: Elevator #4 is currently out of order. The other elevators in the parking deck are in service.
Apr 26, 17:10 EDT
Apr 29, 2025
College of Computing and Software Engineering (CCSE) Virtual Desktop Service Issues - Tuesday, April 29, 2025
Resolved - University Information Technology Services (UITS) has confirmed that the College of Computing and Software Engineering (CCSE) Virtual Desktops are functioning normally at this time.

You can monitor the status of this and other KSU technology services and subscribe to service alerts at the UITS Status Page at status.kennesaw.edu.
Apr 29, 15:34 EDT
Identified - CCSE Virtual Desktops are currently experiencing issues that may affect your access.

UITS is currently investigating these issues and working quickly to fix them.

Have questions? Call 470-578-6999 or email service@kennesaw.edu
Apr 29, 14:30 EDT
Apr 28, 2025
Elevator#2 Outage in Burruss Building on Kennesaw Campus
Completed - The elevator has been tested and is now operational.
Apr 28, 13:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 08:47 EDT
Scheduled - Our team is currently addressing the elevator outage at Burruss Building on the Kennesaw Campus. Updates on our progress will be provided as the repairs continue.
Apr 28, 08:47 EDT
Elevator #2 and #3 Outage in Kennesaw Hall on the Kennesaw Campus
Completed - Both elevators have been tested and are now operational.
Apr 28, 13:30 EDT
Update - Elevator #2 in Kennesaw Hall is now operational.
Apr 28, 08:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 08:37 EDT
Scheduled - Our team is currently addressing the elevator outage at Kennesaw Hall on the Kennesaw Campus. Updates on our progress will be provided as the repairs continue.
Apr 28, 08:37 EDT
Apr 27, 2025
Moodle Upgrade, Saturday, 04/26/25, 10:00 p.m. through Sunday, 04/27/25, 12:00 a.m.
Completed - The scheduled maintenance has been completed.
Apr 27, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 22:00 EDT
Scheduled - Moodle will be unavailable during a system upgrade beginning Saturday, 04/26/25, 10:00 p.m. and extending through Sunday, 04/27/25, 12:00 a.m.

For questions or assistance, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
Apr 17, 10:46 EDT
Apr 26, 2025
Elevator #4 Outage in Central Deck on the Kennesaw Campus
Completed - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 26, 11:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 11:44 EDT
Scheduled - Our team is continuing to address the elevator outage at the Central Deck on the Kennesaw Campus. As of today, we are in the process of obtaining the necessary parts to conduct repairs. Updates on our progress will be provided as the repairs continue.
Impact: Elevator #4 is currently out of order. The other elevators in the parking deck are in service.
Apr 17, 11:44 EDT
Apr 25, 2025

No incidents reported.

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